Privacy Policy

Re Form Exercise Science is committed to protecting the privacy of an individual’s personal information. The following sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us, and the way we collect, use and disclose your personal information.

In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen Australian Privacy Principles in the Privacy Act.

We have policies and procedures in place to ensure that:

●      personal information is managed in an open and transparent way

●      the privacy of personal information of participants and staff are protected

●      we collect and handle personal information fairly

●      personal information we collect is used and disclosed for legally permitted purposes only

●      we regulate access to and correction of personal information

●      we maintain the confidentiality of personal information through appropriate storage and security.

The kinds of information we collect

Consumer personal information is collected to provide care and services.  Personal information we collect could include your:

●      name, address, telephone number and email address

●      date of birth

●      gender

●      advocate or emergency contact’s telephone number and email

●      health information

●      diversity status (ethnicity, lifestyle preferences).

How we collect personal information

Participant personal information may be collected from:

●      you, the participant

●      your family members or significant others

●      your advocate

●      your doctor or other service providers or facilities.

We will collect personal information directly from you unless:

●      we have your consent to collect the information from someone else

●      we are required or authorised by law to collect the information from someone else

●      it is unreasonable or impractical to do so.

You can withdraw your consent at any time by contacting us; although you should be advised that this may impact on our capacity to provide services.

Purpose of collecting personal information

Personal information is collected for the purposes of providing care and services. The information may be used to:

●      provide support services

●      enable service providers and medical practitioners to provide care and services

Disclosure of personal information

We may disclose your personal and health information, for the purpose of your care and services, to:

●      service providers who assist us in providing care and services, medical practitioners, external health agencies such as the ambulance service, hospitals, the National Disability Insurance Scheme, and other relevant government organisations

●      a person you have nominated as being your advocate, e.g. parent, child or sibling, spouse, a relative, a member of your household, a guardian, an enduring power of attorney, or a person you have nominated to be contacted in case of emergency, provided they are at least 18 years of age.

We may not use or disclose personal information for a purpose other than providing care and services, unless:

●      you have consented

●      the purpose is related to providing care and services, and you would reasonably expect disclosure of the information for that purpose

●      we believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life, health or safety or a serious threat to public health or public safety

●      we have reason to suspect unlawful activity and disclosure is required or authorised by law.

We will not disclose your personal information to an overseas recipient.

Security of personal information

We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible only by our authorised staff.

Accessing the personal information that we hold about you

Under the Privacy Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us.

To obtain access to your personal information, you will have to provide us with proof of identity. We will take all reasonable steps to provide access to your personal information within seven (7) days from your request.

Employee information

Records of current and past employees which are related to the employment relationship are managed in accordance with workplace laws. Privacy laws may apply to employee personal information if the information is used for something that is not related to the employment relationship between our organisation and the employee.

Volunteer records

Personal information collected and held by us in relation to our volunteers will be managed in accordance with the Privacy Act.

Privacy data breaches

In the event that your personal information is lost, stolen or subject to unauthorised access or disclosure, we will implement our Management of Data Breach Policy and Procedure. 

Privacy complaints

All complaints regarding privacy can be lodged via our complaint handling process.

At all times, privacy complaints will:

●      be treated seriously

●      be dealt with as promptly as possible

●      be dealt with in a confidential manner

●      not affect your existing obligations or affect the commercial arrangements between you and us.

You will be informed of the outcome of your complaint following completion of the investigation.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Collecting Personal Information

We aim to collect personal information only if it is relevant and necessary to providing the service or product you have requested from REFORM EXERCISE SCIENCE.

In general you can assume that we collect and hold the following information:

• Name;
• Email address; and
• Telephone

Purposes of Collection

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyse how visitors use the site.

We also collect information primarily to maintain accurate member records.

We may also use the information:

• to send newsletters to you;
• to invite you to seminars or events hosted by REFORM EXERCISE SCIENCE;
• to inform you of products or offers that REFORM EXERCISE SCIENCE provides;
• to inform you of developments at REFORM EXERCISE SCIENCE and other services that we can provide

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact, signup form or your contact us by e-mail subscription.

Other data are collected automatically by our IT systems and third party providers when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

Third Parties

The following third parties may have access to personal information:

• IT technicians may have access when providing on-site support although it is our practice for them to work under supervision and
• file storage services

We will not otherwise disclose information about you unless the disclosure:

• is required by law;
• is authorised by law; or
• you have consented to our disclosing the information about you

Content of third parties

It is possible that the Website contains applications, content and services of third parties and/or links to websites of third parties (“Content of Third Parties”). The inclusion or present of Content of Third Parties on the Website does not imply that REFORM EXERCISE SCIENCE has approved and/or checked such Content. REFORM EXERCISE SCIENCE is not responsible for the content and manner of operation of Content of Third Parties or for any use thereof by the users of the Website. The applicable terms and conditions of third parties apply to the products and services offered by those third parties. 

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognise your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Analytics and third-party tools

We use cookies to provide our audience with the best possible experience. You can remove your cookie history anytime by visiting your browser’s settings.

When visiting our website, statistical analyses may be made of your surfing behaviour. This happens primarily using cookies and analytics. The analysis of your surfing behaviour is usually anonymous, i.e. we will not be able to identify you from this data.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

TreeplCMS www.treepl.co 

This is the host platform that we use for REFORM EXERCISE SCIENCE

Treepl CMS Terms of Service, Treepl CMS Privacy Policy

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address*

* Your IP address will be collected, but immediately pseudonymised. As a result, only a rough localisation is possible. The production of a personal reference is no longer possible.

Google Web Fonts 

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Google Analytics

We use Google Analytics to better understand audience behaviour on our websites and to help us improve the user experience. No personally identifiable data is collected through this service. Google Analytics Privacy Policy

Google Maps 

We utilise Google Maps on our website. Google Maps

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognise an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

Liability

REFORM EXERCISE SCIENCE does not accept any liability for damage resulting from an attributable failure in the performance of the agreement to provide services, including but not limited to damage resulting from or in connection with the use of the Website or the impossibility of using it and/or any associated services of REFORM EXERCISE SCIENCE or an unlawful act or otherwise, insofar as permitted under mandatory law. Insofar any liability rests with REFORM EXERCISE SCIENCE based on such provisions, the liability will at all times be limited per event (whereby a series of related events will be regarded as one single event) to the payments actually made by you to REFORM EXERCISE SCIENCE in the current calendar year (exclusive of GST for the products and/or services from which the liability of REFORM EXERCISE SCIENCE ensued. REFORM EXERCISE SCIENCE will never be liable for any consequential damage including clear financial loss, loss of turnover and profit, loss of data and immaterial damage, resulting from or in connection with the services rendered by REFORM EXERCISE SCIENCE and/or your use of the Website. prerequisite for the right to damages is that you will at all times report the damage to REFORM EXERCISE SCIENCE as soon as possible after suffering it. 

Miscellaneous provisions

These Terms of Use include all the arrangements made by the parties in this connection. They replace all arrangements and agreements made previously which the parties have made or formed in this connection. Verbal statements, promises or arrangements have no legal effect unless they have been confirmed in writing. Without prejudice to any existing statutory obligations on the part of REFORM EXERCISE SCIENCE to retain the agreement between you and REFORM EXERCISE SCIENCE in connection with the use of the Website, REFORM EXERCISE SCIENCE does not have to keep any archived agreement accessible for you. If one or more provisions of these Terms of Use are null and void or are annulled, the remaining provisions will remain in full force and effect. These Terms of Use are governed by Australian law. Any and all disputes resulting from this agreement will exclusively be submitted to the competent courts Melbourne.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is: 

REFORM EXERCISE SCIENCE

Address:
1/3 Tuck Street
Moorabbin Vic. 3189
T +61-3-9939-4495
info@reformexercisescience.com.au